LAN
Introduction
The LAN option in IXC ACS refers to the internal network of connected devices within a restricted location, such as the home or company of a client. In a residential setting, LAN connects devices such as computers, smartphones, and IoT devices to the router or ONT, allowing internal communication and internet access.
Path: Devices Menu -> Select equipment -> Connectivity tab -> LAN option
Value Delivery
- Remote Configuration Facility: It allows technicians to make changes remotely, without the need to move to the customer's residence or company. This speeds up problem solving and reduces operational costs.
- Personalization and Flexibility: Each customer can have a custom configuration according to the needs of their internal network, such as the preferential IP range adjustment and DNS, offering a more stable and efficient network experience.
- Enhancement of Customer Experience: Suitable settings help improve connection quality, avoiding common problems such as duplicate or slow IPs caused by slow DNS resolution.
Main Features
# 1. Gateway
It is the way out that connects the customer's internal network with the internet. If the gateway is not configured correctly, the client may have problems accessing the internet. In the case of a router, it directs the traffic of the internal devices out of the local network. Example: 192.168.0.1
2. IP Range (or IP Range)
The IP range defines the range of IP addresses available for devices within the LAN. This interval is allocated by the router DHCP, which distributes addresses automatically to connected devices. This interval prevents two devices from having the same address, which would cause conflicts and instability in the network. Example: 192.168.0.2 to 192.168.0.254 The subnet mask defines the LAN limit, delimiting which devices are on the same local network. This setting helps define the client's local network, indicating which devices are part of that network. Example: 255.255.255.0
4. DNS
The DNS (Domain Name System) translates domain names into IP addresses, facilitating access to websites and online services. With a properly configured DNS, the client will have faster and safer navigation. Example: 8.8.8.8
Use Cases: Improvement in Navigation Speed Changing DNS
Scenario: A provider client reports slow access to websites, although the rest of the connection is stable and with good speed for downloads and streaming. Improve customer navigation speed by changing DNS remotely by IXC ACS. Steps:
- Initial Diagnosis: The technician confirms that the stable connection without network problems, but identifies that the current DNS is causing slow resolution of the sites.
- DNS change: Using the LAN tab in IXC ACS, the technician changes the DNS to faster servers, such as 8.8.8 and 1.1.1.1.
Final considerations
LAN settings are a change that simplifies and improves provider service. With this function, it is easier to ensure that the customer's internet is always working well, and support can solve problems faster and more effectively, strengthening customer confidence in the service offered.